24 Hour Cancellation Policy
- We understand your appointments are very important.
- Your appointment is reserved just for you, at the time of your booking.
- We understand that emergencies happen, and request at least 24 hours notice for cancellations.
- If you forget to cancel, we are unable to fill that slot. We respectfully reserve the right to charge late cancellation fees.
Cancellation / No Show Fees
- A cancellation fee applies where we have not received at least 24 hours notice of cancellation.
- Less than 24 hours notice will incur a charge of 25% of the booking service charge.
- Failing to turn up to a booked service will incur a charge of 50% of the booking service charge.
- Repeated late arrivals will incur a 50% booking service charge, and deposit for further appointments.
Late Arrivals
Sometimes, life throws us challenges. We understand this and will keep a 15 minute window open should you be late for your appointment. If possible, please call to let us know.
Appointments Confirmations, Texts & E-Mails
As an extra service for you, we will confirm your appointment by either e-mail or text in the period up to your appointment. If we are unable to reach you, please remember that the responsibility for remembering your appointment is yours.
Thank you for understanding